Dear Lenny, Kim and all involved,
My wife and I wish to thank you for the excellent customer service and follow up. You are one of the best organizations in Australia.
During every conversation with Kim, she was extremely professional, keeping her calm in trying situation. I have to commend you and Lenny for the professional attitude. When I came to pick up the bags from your Sydney location, I was greeted with a smile.
Please keep up the good work and continue to flourish. Australia needs more organizations like yours to bring its customer service standards up.
I will always remember to recommend your organization to all my contacts.
Thank you.

Hi. I received my order for my Travelon Shoulder bag this week.
I just wanted to thank you for the speed in which my order was processed and dispatched.
The bag is perfect for my travelling needs and the service given was second to none.
Thank you and keep up the good work.

To whom it may concern
I apologise for not thanking you for the excellent service, however my telephone line has been down and my internet out of action. The bag I ordered arrived prompty last week in 3 days and I am delighted with it. The information on line was accurate and very helpful.
I will certainly be recommending your service.
Thankyou to all concerned.

Hello,
How do you get your wares so quickly to my address in WA? Well done, again :))
The last time I ordered something from you it took longer and you used a different courier.
We will be your life long customer.

Hi Luggagegear,
Thank you very much for the fast processing and delivery of my order. I am very impressed with the service, I ordered it last Friday and received it yesterday!
You have always been reliable for our luggage needs. This has been my second purchase (the first one was via your North Sydney store) and always happy with your good value products. Your online store is very reliable.
Thank you very much!