thanks very much
i revieved it in perfect codition
Dear Lenny, Kim and all involved,
My wife and I wish to thank you for the excellent customer service and follow up. You are one of the best organizations in Australia.
During every conversation with Kim, she was extremely professional, keeping her calm in trying situation. I have to commend you and Lenny for the professional attitude. When I came to pick up the bags from your Sydney location, I was greeted with a smile.
Please keep up the good work and continue to flourish. Australia needs more organizations like yours to bring its customer service standards up.
I will always remember to recommend your organization to all my contacts.
I wish to thank you for your prompt processing and delivery of my purchase which i collected from the post office today.
I must complement you and your staff on the efficient, communicative and attentive way the whole process was handled from start to finish. It was managed in a most professional way with information and answers being provided well in advance before I could even think of the question. You have obviously put a lot of time and effort into making the customer feel valued and special.
I will have no problem in recommending your services to anyone who may be thinking of shopping around for luggage items.
Thank you for your prompt attention to the above order - ordered on 4/4/2011, delivered on 7/4/2011.
Just received the bag today. It is fantastic. Thank you for your prompt delivery and great customer service.